If you have any questions or need help with anything regarding our platform, feel free to contact us here. If you are an existing user, you can Submit a Ticket or fill out this form with the email you used to sign up!
If you need an immediate response, feel free to start a chat with us. We are online from 9am to 5pm (Eastern Time) and are looking forward to answering your questions! Just click the “Chat with us” icon on the bottom right of our website.
Frequently Asked Questions About Mass Texting
Is Mass Texting Legal?
Yes! Mass texting is perfectly legal as long as everyone you are messaging has given express written consent to receive SMS messages from your business.
What is the maximum number of texts I can send?
While there is no theoretical maximum to the number of mass texts you can send using Texting.io, we do require that all of your recipients be opted in and give consent to receiving SMS from you.
How much does sending mass texts cost?
As a marketing tool, mass SMS is incredibly affordable. We have a 14 day free trial that gives you 50 texts to send, and our paid plans allow you to send 500 to 500,000+ texts!
Can I Cold Text With Texting.io?
No. All SMS recipients MUST be opted in to receive text messages from you. Anyone using our platform for cold texting, will have their account suspended.
Can I use my own phone number with Texting.io?
Yes, with some limitations. Most phone numbers can be ported over to Texting.io for use in the application. Contact us for your specific use case and our award winning support will take care of your needs.
Can I choose my number?
Every Texting.io account comes with a free toll-free number that is mass-text enabled. That said, you also have an option of choosing a 10DLC local number or getting a short code provisioned for your business. Contact us to learn more.
Do you support MMS in mass texting?
Yes. All Texting.io mass texts are MMS enabled. MMS counts as 3 text messages as far as credits are concerned.
Do you have long term contracts?
All of our plans are month to month, however you do have the option of choosing a yearly plan where you can save 25%!
Can I choose between a local and toll free number?
Definitely. All new free trials receive a free toll-free number by default, however we understand that there are many different use cases and so we can provide toll-free, local and short code numbers.
14 Day, No Credit Card Free Trial
Every free trial gets a dedicated toll-free number and 50 free texts. Test out all of our features without a credit card.
Award Winning Support
All support requests are handled by our professional support team. We guarantee that any request submitted to our support email will be answered within 24 hours.